REFUND & CANCELLATION
Refund & Cancellation
Policy
Physical Products
We accept returns and refunds for physical products within 8 days of delivery, provided the following conditions are met:
- The product is unopened and unused
- The product is in its original packaging
- The product is in the same condition as when delivered
To initiate a return, please contact us at support@pepin.studio within the 8-day period.
Digital Content
Due to the nature of digital products, refunds are not available for digital content once the download has been initiated or access has been granted. Please ensure you have reviewed the product description and requirements before purchase.
Services
Service cancellations and refunds are handled on a case-by-case basis. Please contact us at support@pepin.studio to discuss your specific situation.
Shipping Costs
Shipping costs are non-refundable. If you return a product, you are responsible for the return shipping costs unless the product was defective or we made an error in your order.
Cancellation Fees
No cancellation fees are charged. However, shipping costs for returned items are the customer's responsibility as stated above.
Refund Processing
Once we receive and inspect your returned product, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5-10 business days.
Contact
For any questions regarding returns, refunds, or cancellations, please contact us at support@pepin.studio.